We are thrilled to create a garment that uniquely reflects you! RND is a little bit different from other clothing brands so here’s what to expect when ordering one of our pieces.
Unless purchasing an existing sample, all garments will be made to your measurements. All human beings are different, there’s no one-size-fits-all when it comes to who we are, and we firmly believe that access to clothing shouldn’t be determined by someone’s shape or size.
Orders are worked on chronologically in a Queue system – similar to a waitlist. A minimum deposit of £200 is required and if your garment is less than £200 it will need to be paid for in full. Once you have made an initial payment, you will be allocated a number at the back of the Queue.
You’ll receive updates on your status in the queue. If you are hoping to have your order in time for a special occasion or event, please contact us before placing your order. However, we are not usually able to guarantee a specific completion date.
Our minimum timeframe is around 12 weeks to reach the front of the Queue but this can fluctuate as different times of year are busier than others.
Additional instalments towards your order can be made at any time. Once your order reaches the front of the queue, we require any remaining balance to be settled for your garment to be made.
To fulfil your order we will need your measurements, your colour choices, and any customisation requests. This does not need to be confirmed before joining the Queue, however any delays to supply this information will delay receiving your order.
Your understanding and patience while we process your order mean the world to us. Your interest and investment in our pieces helps Rose Noir Designs grow and thrive, allowing us to continue innovating and celebrating uniqueness through our work.
Why the Queue
Through our extensive experience with specific dispatch deadlines, we have found that this model does not align with our operational approach. RND, and latex itself, is not conventional and we have found that many conventional working practices do not work for us.
As a small business, a delay on one order can have knock-on effects to other customer timeframes. Attempting to compensate for any and all challenges, previously resulted in excessive workloads for Rose, which was ultimately unsustainable and undesirable for both Rose and customers. Rose is dedicated to giving each piece her full attention, crafting with meticulous precision and care, which naturally requires time. Following are some examples of why it isn’t possible to definitively predict processing times.
Transparency & Commitment
We aim to be transparent about our operational practices and values. Rose Noir Designs endeavours to be more than just a manufacturer of products; to celebrate individuality, promote gender equality and encourage body acceptance. Our mission is to create unique, high-quality pieces that empower and inspire. Each garment we produce reflects our commitment to these values, and it’s this dedication that sets us apart. Rose is involved in all areas of the business from design, production, and customer service, to marketing. This ensures that every aspect of Rose Noir Designs embodies our core principles and stays true to our mission.
Rose is a neurodiverse individual and functions in a unique way. What may be a relatively easy task for some, is not always easy for Rose. Rather than work against this we have decided to design a business that works with Rose’s unique talents and abilities.
New & Customised Designs
Frequently, Rose is crafting items that are unique and an expansion of the existing repertoire. This may involve modifying existing designs, thereby altering the fit and/or pattern piece. Latex is a versatile material that presents its own set of challenges and opportunities, demanding specialised knowledge and expertise which often is found through experimentation.
High Standards
Rose is very detail oriented and prioritises creating high quality and long-lasting products. Creating both the textile and the garment increases the number of processes involved, and each step is checked and evaluated along the way. If an error or inconsistency occurs, it is sometimes necessary to repeat a step or to begin the process again. The extra time invested ensures the final product is one that you’ll truly appreciate and enjoy for years to come.
Communication Delays
When placing your order with Rose Noir Designs, we embark on a two-way relationship. Providing complete and accurate information ensures smooth processing. Failure to provide complete information may result in your order being held in queue until all required details are provided.