When will I receive my garment?
Regrettably, we are unable to provide a specific dispatch date for your garment due to a variety of factors. Orders are processed chronologically referred to as the Queue. You will receive periodic updates regarding the status of your order in the queue and can read more about it here.
What size am I? How does sizing work?
All of our pieces are made to measure, when you place an order you will be sent a list of measurements to take. If you’re unsure how to take your measurements we can set up a call, or provide you with an instruction video.
What happens if my garment doesn’t fit?
We have a fit promise! It is tricky to know if something is going to suit you if you’ve never tried it on before, but we have faith in the power of fit, and that if it’s made to the right size it will suit you. Every human being is different and the clothes will accommodate that. Occasionally this isn’t achieved on the first try. If your garment does not fit you properly then you can have up to two rounds of revisions included in the price. We want your garments to be great, and want you to be able to enjoy them for a number of years to come.
I’m allergic to latex. Can I wear an RND garment?
It depends what type of latex allergy you have, some people with latex allergies can wear latex if it’s chlorinated. Chlorination is a process that changes the surface of the latex on a microscopic level, which means it no longer causes skin irritation. If you have a latex allergy we can send you a small swatch of chlorinated latex for you to test.
Do you offer payment plans?
We understand that offering made to measure garments means the cost to you will be higher, but we believe that a great fit is a valuable investment. We are able to arrange payment plans for any of our garments, please get in touch for more information.
Does mesh latex break easily? Is mesh latex strong?
Stronger than you think! Mesh latex is made from pouring liquid latex as one complete structure, which is much stronger than cutting out pieces. Mesh latex is a delicate as any other latex when it comes to sharp objects, but it can also be repaired just as easily.
Do you have any garments ready to ship?
We have a section of sample garments that have been used in photo shoots and fashion shows. These garments may have small signs of wear and tear which will be outlined in the description. These are usually one-off items in a particular size. Please check that the measurements will work for you and do not hesitate to get in touch if you have any questions.
Where can see your garments in person?
Appointments can be made to visit the studio to be measured etc; however we cannot guarantee that we will have garments to try on in your size as we are primarily made to measure/made to order. We also attend many markets throughout the year. To be kept up to date with our whereabouts please join our mailing list here.
Where is RND based?
RND is based in Greenwich London, UK.
What is your refund policy?
RND has a no refund policy as garments are made to measure. Please get in touch if you have any problems.
How do I take care of my latex garment?
Latex is easy to take care of, but a bit different from fabric garments. For more information please see our care and wear page.