FAQ

How long will it take from when I order until I receive my garment?

Most orders will be shipped within 3-4 weeks of ordering. Certain garments require 5-6 weeks and completely custom orders usually take a minimum of 8 weeks. These estimates are to be used as a guide and not a guarantee. If you are planning on attending a specific event please mention this when ordering so we can confirm it arrive in time. 

Are there rush or express options available ?

Occasionally we are able to accommodate rush orders which applies to any garments required in less than 3-4 weeks time. When orders are placed, they go in a queue and are worked on in that order. A rush fee of 20% jumps your order forward in the queue to be completed in time but this fee is not used towards express shipping. Depending on the timeline and our making schedule express postage may also be necessary. We are not always in a position to rush orders so please contact us before ordering to discuss your needs. 

Do you have any garments ready to ship?

We have a section of sample garments that have been used in photo shoots and fashion shows. These garments are usually reduced and may have small signs of wear and tear outlined in the description. These are usually one-off items in a particular size. Please check that the measurements will work for you and do not hesitate to get in touch if you have any questions. 

Where is RND based? Can I come and see you’re the garments in person?

RND is based in London, UK, very near Waterloo station. Appointments can be made to visit the studio to be measured etc; however we cannot guarantee that we will have garments to try on in your size as we are primarily made to measure/made to order. We also attend many markets throughout the year. To be kept up to date with our whereabouts please join our mailing list here.